Outage Reporting Tips
The most effective way to report an outage is to call our automated phone system at (205) 921-6712 or (800) 621-8069. Please have your account number ready just in case your phone number hasn't been updated.
Please note: during a widespread or prolonged outage, the phone lines may become congested and reporting online may be a better option.
Click on the Report an Outage link above to log in to our customer service portal to report your outage. You can also click on the View Current Outages link above to see how many members are currently without power and where the outages are located.
Another option is to report your outage from our FREE App. Click on the appropriate link below to download the app.
Outage information and restoration updates are available on our Facebook page. Please remember,Facebook
Facebook is updated by our staff and information is provided when available.
Please Note: If you choose to report an outage on Facebook, DO NOT post your address and personal information on the timeline. Also, if you do not receive a response, you need to call to report your outage.